Frequently Asked Questions

I have completed my assessment, what do I do now?

First step, please go to the Licensed Producer website you have been assigned to by your Nurse Practitioner. Second, you will need to sign up as a patient, please note, your medical document will be uploaded by your Nurse Practitioner unless instructed otherwise. Once you have registered as a patient in the Licensed Producer website, you will receive an email from the Licensed Producer in 24-48 hours welcoming you. At this point, you are ready to order your medical cannabis. If you are not able to register as a patient with the Licensed Producer, please first call the Licensed Producer then MyCannabis.

How long after the assessment will I know if I am approved for medical cannabis?

You are approved for medical cannabis at the completion of the assessment with one of our Nurse Practitioners. However, you must wait for the email from the LP (above) to begin purchasing. If you do not qualify, you will be notified, and your registration fee will be refunded.

It has been more than 48 hours since my assessment and I have not heard from the Licensed producer, what do I do?

Call the Licensed Producer directly (company number listed on website) and inquire about your registration. If they state they have not received the medical documents, please contact MyCannabis via email.

How do I receive my medical cannabis order?

Your medical cannabis is delivered to your door with a signature required upon delivery. If no one is home to receive and sign for the order, it will be taken to the nearest postal outlet where it will need to be signed for in order to pick up.

Do I get a medical cannabis card?

Some licensed producers send a card with your order, while others do not. The label on the side of your medicine bottle becomes your card, it will have all the information necessary to prove you are allowed to carry cannabis.

Is there a follow up visit sometime during the year I am licensed?

There is no formal follow-up visit schedule, however you will have access to a Nurse Practitioner for the entire prescription term via email. You are free and encouraged to ask questions regarding your patient care, including but not limited to questions regarding strain, dosing, or to request to be connected to another Licensed Producer. It is also suggested that each patient submit a brief report/email on current treatment satisfaction one-month post treatment initiation so that we may better understand your need and experience.

I cannot afford to pay the $100 fee, what do I do?

If you made less than $30,000 income in the previous tax year, you may qualify for a discount. Ask your Nurse Practitioner about this during your assessment. As well, the Licensed Producers have discounts for patients who require financial assistance,

How long is my medical cannabis License good for?

Health Canada dictates that your prescription for medical cannabis be limited to one year.

I want to take CBD oil, what is the dosing for that?

When first starting treatment, it is recommended to start “Low and Go Slow”, start at 0.2ml, 3 times a day, 8 hours apart. You should administer the oil under your tongue and hold it there as long as you can, This encourages rapid absorption and therapeutic onset (within 15 minutes). Ingestion, which takes 1 to 2 hours to take effect, is another administration option. If 0.2ml dose 3 times a day for 3 days does not result in satisfactory relief from your symptoms then increase your dose by 0.2ml (0.4ml, 3 times a day). Further increases in dosing should be done in an incremental manner in consultation with a MyCannabis registered NP.

Can I go to a dispensary with my medical cannabis license and purchase cannabis from them?

Dispensaries are illegal and therefore the cannabis they sell is not third party tested. Dispensary products have THC/CBD % concentrations displayed on label, but testing has not verified these claims. Using dispensaries represents risk to the patient and using dispensary products may result in revocation of medical license.

I was stopped by the police and they want a letter from you stating I have a license, can you write me a letter?

We do not do correspondence for legal purposes. Always keep your medical cannabis with you in it’s original container.

How do I pick a strain of cannabis that is right for me?

Our Nurse Practitioners can provide recommendations, however it is best to also speak to the customer service representatives at the Licensed Producer you have been assigned to, According to your symptoms, they will help you select the right cannabis strain as they a more comprehensive understanding of their product offerings.

Can I claim my medical cannabis purchases on my Income Tax?

Yes. The Canada Revenue Agency has indicated that you may use your cannabis purchases on your income tax (under medical expenses).

My brother wants to try cannabis for his symptoms, can I share my medical cannabis?

Absolutely not. It is illegal to share or sell your cannabis. Doing so will result in revocation of medical license as said actions are considered illegal under federal and provincial law.

What do I do if my medical cannabis is stolen?

You are responsible for keeping your cannabis in a safe place. If it gets stolen it will not be replaced. Also, please keep cannabis stored safely away from children and pets!

Can I travel with my medical cannabis?

Yes, anywhere in Canada in its original container with the appropriate label (this is your document for carrying cannabis). You may not travel across the border with your cannabis as it is illegal in the United States.

I had a license for cannabis and it has expired, does MyCannabis do renewals?

MyCannabis does renewals for licenses. There is a reduced fee for renewals.